Question 1

What is Kabaido CPQ?

Accepted Answer

Kabaido CPQ is a Configure, Price, Quote platform built specifically for manufacturers. It lets you create product configurators, calculate dynamic prices based on real manufacturing costs, and generate professional quotes - all without writing code.

Question 2

What industries does Kabaido support?

Accepted Answer

Kabaido is designed for manufacturers across tooling (solid carbide, PCD, saw blades, grinding wheels, superabrasives, profile knives), job shops (CNC machining, coating, EDM), and OEM assembly businesses. The platform adapts to any product that has configurable dimensions, materials, or processes.

Question 3

How do I get started with Kabaido?

Accepted Answer

You can sign up for a free trial directly on our website. During onboarding, you'll set up your first product configurator and pricing rules with guided assistance. No credit card is required to start.

Question 4

Is Kabaido cloud-based or on-premise?

Accepted Answer

Kabaido is a fully cloud-based SaaS platform. There's nothing to install or maintain - updates are deployed automatically, and your data is securely hosted with enterprise-grade encryption and backups.

Question 5

Can I import my existing product data?

Accepted Answer

Yes. Kabaido supports CSV and Excel imports for product catalogues, price lists, and customer data. Our onboarding team can also help you migrate data from spreadsheets or legacy systems during setup.

Question 6

How many users can I have on my account?

Accepted Answer

All Kabaido plans include unlimited users at no extra cost. There are no per-seat fees - you can onboard your entire sales, engineering, and operations team without worrying about licence costs.

Question 7

Is my data secure?

Accepted Answer

Absolutely. Kabaido uses enterprise-grade security including encryption at rest and in transit, row-level security policies, regular backups, and SOC 2-aligned practices. Your product and pricing data is never shared with third parties.

Question 8

Do you offer customer support?

Accepted Answer

Yes. All plans include email support with a 24-hour response time. Professional and Enterprise plans include priority support with dedicated account managers and live onboarding assistance.

Question 9

What is a product configurator in Kabaido?

Accepted Answer

A product configurator is a set of rules that define how your product can be configured. You specify dimensions, materials, coatings, processes, and other parameters along with their valid combinations. When a user configures a product, the system enforces these rules to prevent invalid configurations.

Question 10

What's the difference between standard and specialised configurators?

Accepted Answer

Standard configurators are ones you build yourself using Kabaido's no-code builder - ideal for most product types. Specialised configurators are custom-built by Kabaido for complex industry-specific products (like solid carbide tools) and include CAD drawing generation, advanced geometry calculations, and deep manufacturing logic.

Question 11

How does dynamic pricing work?

Accepted Answer

Dynamic pricing calculates quote prices from the bottom up using your actual cost drivers: material costs, machining time, process costs, overhead rates, and margin targets. Prices update automatically when input costs change, ensuring every quote reflects current manufacturing economics.

Question 12

Can I customise the quote PDF output?

Accepted Answer

Yes. Kabaido generates branded PDF quotes with your company logo, colours, terms, and layout. You can customise which fields appear, add custom notes, and include technical specifications or drawings alongside pricing.

Question 13

Does Kabaido support quote revisions and version history?

Accepted Answer

Yes. Every quote revision is tracked with full version history. You can compare revisions side by side, see what changed between versions, and revert to previous versions if needed. Customers always see the latest approved revision.

Question 14

Is there a quote pipeline or CRM built in?

Accepted Answer

Kabaido includes a built-in quote pipeline with customisable stages (Draft, Sent, Negotiating, Won, Lost). You can track conversion rates, follow up on pending quotes, and analyse win/loss patterns - no external CRM required for basic pipeline management.

Question 15

Can multiple team members collaborate on a quote?

Accepted Answer

Yes. Quotes can be assigned to team members, and role-based permissions control who can view, edit, approve, or send quotes. Engineering teams can validate configurations while sales teams handle pricing and customer communication.

Question 16

Do I need the MOS add-on?

Accepted Answer

MOS (Manufacturing Operating System) is recommended if you want to track machines, resources, consumables, processes, and stock levels within Kabaido. It provides the operational data that feeds into dynamic pricing - for example, machine hourly rates and material stock levels. If you already have this data in an ERP, you may not need MOS.

Question 17

What does the Self-Service Portal (SSP) do?

Accepted Answer

SSP gives your customers a branded portal where they can configure products, request quotes, track order status, and access their quote history - all without calling or emailing your sales team. It reduces your inbound enquiry volume and gives customers 24/7 access.

Question 18

How does the Intelligent Quoting Agent (IQA) work?

Accepted Answer

IQA is an AI agent that reads incoming RFQ documents (PDFs, emails, spreadsheets), extracts product specifications, matches them to your configurators, and generates draft quotes automatically. It handles standard requests end-to-end and flags complex ones for human review.

Question 19

What is PCM used for?

Accepted Answer

PCM (Product Catalog Management) manages your non-configurable products - standard catalogue items, accessories, consumables, and spare parts. It maintains pricing, stock levels, and product information so you can include standard items alongside configured products in quotes.

Question 20

Can I add add-ons later, or do I need them from day one?

Accepted Answer

Add-ons can be activated at any time. Most customers start with the core CPQ platform and add modules like MOS, SSP, or IQA as their needs evolve. There's no penalty for adding them later, and activation is instant.

Question 21

Are add-ons priced separately?

Accepted Answer

Yes, each add-on is priced independently on top of your base CPQ plan. This means you only pay for the modules you actually use. See our pricing page for current add-on pricing.

Question 22

Can I integrate Kabaido with my ERP?

Accepted Answer

Yes. Kabaido offers pre-built integrations with major ERP systems including SAP, Oracle, Microsoft Dynamics, Epicor, and Infor. Data flows both ways - pulling cost data and inventory from your ERP, and pushing accepted quotes back as sales orders.

Question 23

Which CRM systems does Kabaido integrate with?

Accepted Answer

Kabaido integrates with Salesforce, HubSpot, Pipedrive, and Zoho CRM. The integration syncs customer data, quote activity, and pipeline status between systems so your sales team has a unified view.

Question 24

Does Kabaido integrate with accounting software?

Accepted Answer

Yes. We integrate with QuickBooks, Xero, Sage, and FreshBooks. When a quote is accepted, Kabaido can automatically create an invoice or sales order in your accounting system.

Question 25

Can Kabaido connect to CAD or manufacturing systems?

Accepted Answer

Yes. Kabaido integrates with manufacturing systems including MES platforms, SCADA, Mastercam, and SolidWorks. These integrations allow configured products to automatically generate manufacturing instructions, tool paths, or CAD drawings.

Question 26

Is there an API for custom integrations?

Accepted Answer

Yes. Kabaido provides a REST API that allows you to build custom integrations with any system. The API supports full CRUD operations on products, quotes, customers, and pricing data, with webhook support for real-time event notifications.

Question 27

How long does a typical integration take to set up?

Accepted Answer

Pre-built integrations (ERP, CRM, accounting) typically take 1–2 weeks to configure and test. Custom API integrations vary depending on complexity but usually take 2–6 weeks. Our integrations team provides hands-on support throughout the process.

Question 28

How does Kabaido pricing work?

Accepted Answer

Kabaido uses a Year 1 setup cost plus low ongoing monthly fee model. The first year covers platform setup, configuration of your product rules and pricing logic, integration with your systems, data migration, and onboarding. After 12 months, your cost drops to a low ongoing monthly fee. There are no per-seat fees - all plans include unlimited users.

Question 29

Is there a free trial?

Accepted Answer

Yes. You can sign up and explore the core platform for free - build configurators, test pricing rules, and generate sample quotes. No credit card required. When you're ready for production use, we set up a demo and configure the platform for your operation.

Question 30

Are there any per-seat or per-user fees?

Accepted Answer

No. Kabaido pricing is based on how you use the platform - quote volume, modules, and integrations - not how many people log in. Add as many users as you need at no extra cost.

Question 31

Why is the first year more expensive?

Accepted Answer

Year one covers hands-on work by the Kabaido team: platform setup, product configurator builds, pricing logic configuration, system integration, data migration, and onboarding training. This ensures the platform fits your operation exactly. After that, the ongoing cost is just the low monthly platform fee.

Question 32

Can I add modules later?

Accepted Answer

Yes. Start with the core CPQ and add modules (MOS, SSP, IQA, PCM) whenever you're ready. Each module is priced independently and can be activated without disrupting your existing setup.

Question 33

How does Kabaido compare on price to competitors?

Accepted Answer

Kabaido is the lowest-cost CPQ in the precision manufacturing space. Unlike enterprise CPQ platforms that charge per seat with six-figure annual contracts, Kabaido uses a flat-rate model with unlimited users. Most manufacturers see significant savings compared to alternatives like Tacton, PROS, or Oracle CPQ.

Question 34

Is Kabaido suitable for small tooling manufacturers?

Accepted Answer

Absolutely. Kabaido is used by tooling manufacturers of all sizes, from small shops with 10 employees to large enterprises. The platform scales with your business - start with basic configurators and add complexity as you grow.

Question 35

How does Kabaido handle the complexity of solid carbide tool configurations?

Accepted Answer

Kabaido's specialised configurator for solid carbide tools handles dimensions (diameter, flute length, OAL, helix angle), substrate grades, coatings, edge preparations, and custom geometries. It validates all combinations against manufacturing constraints and can generate technical drawings automatically.

Question 36

Can job shops use Kabaido for one-off custom parts?

Accepted Answer

Yes. Job shops can create flexible configurators that capture part specifications (material, dimensions, tolerances, finish requirements) and calculate costs based on machining time, setup, and material. This works for both repeat orders and one-off custom parts.

Question 37

Does Kabaido support multi-component OEM assembly quoting?

Accepted Answer

Yes. OEM manufacturers can configure multi-component assemblies where each component has its own configuration rules and pricing. The system calculates total assembly costs including component costs, assembly labour, testing, and packaging.

Question 38

Can I set up different pricing for different regions or customers?

Accepted Answer

Yes. Kabaido supports customer-specific pricing agreements, regional price adjustments, volume-based tiering, and currency conversion. You can define pricing rules at the product, customer, or region level to handle complex pricing structures.

Question 39

Does Kabaido work for coating and surface treatment services?

Accepted Answer

Yes. Coating service providers can configure quotes based on substrate type, coating material (TiN, TiAlN, DLC, etc.), part geometry, batch size, and turnaround time. The system calculates costs based on your process parameters and coating chamber capacity.

Frequently Asked Questions

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